Returns & Exchanges

Return and Exchange Policy FAQ
Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Please email info@twentyfallmini.co.uk with your order number and details of your return/exchange 
  • Once your request is approved, you will get a confirmation email with return shipping details
  • Send your order back using tracked postage. 

Your item will need to be sent back tracked to us, please note we do not offer free returns and returns costs will need to be paid for by the customer. 

What items are returnable? 

  • Within 14 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

 What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, please email us info@twentyfallmini.co.uk